Smart Hub - the new e-bill
Available July 2013:
• Receive texts or e-mails when your electric use exceeds your pre-set level
• Report power outages through your smart phone, tablet or PC
• Current access to your hourly electric meter data
• View monthly, daily and hourly electric use charts
• Compare electric use to previous months
• View or pay your bill
• Track historic usage by day of the week, and hour of the day...Track which days are highest (and lowest), and which hours are highest (and lowest)
• Place “markers” on your charts to track home (energy) improvement upgrades and their impact on your electric use.
• Free app available for Apple and Android. Search iTunes or the Android app store for Smart Hub. After downloading, search for Midwest Electric (Ohio).
• PC users access Smart Hub the same as our old e-bill -- simply go to midwestrec.com and look for the My Account link.
Sign up for our E-Bill Plus program where you receive your electric bill only via e-mail and you use our Auto Pay option (either through your checking, savings or credit card account automatically each month):
- Get a one-time $5 bill credit for enrolling
- Help the environment by eliminating paper bills and mailed payments
- Help us lower our costs by eliminating paper bills and postage
- Help yourself save time and money by not having to bother
Call us today to enroll in E-Bill Plus, 1-800-962-3830.
Click here to safely and securely access your Midwest Electric account. You can:
- Pay your electric bill
- Track your payment and electric use history
- Request service maintenance
- Start or stop an existing service
- Request a new service
- Sign up for Auto Pay
- View past power outage information for your account - dates, times, causes, etc.
- View patronage capital equity information for your account
- Review the status of your service orders
- and more!
You'll receive an e-mail notice each month, with a link for you to view your electric bill. You can then pay on-line with your credit card, debit card, and even a check. Or, you can receive the e-mail bill notice but continue to pay through the mail, or automatic payment through a bank or credit card account. There is no cost to you for this e-bill service.
If you are paying on-line to avoid disconnection of electric service, please call our office immediately after your payment has been made in order to verify that your payment has been received.
Automatic Payment Plan
Save time and money by having your Midwest Electric bill automatically deducted from your checking or savings account or credit card account.
To sign up, click here for an enrollment form (pdf). Or, call 419-394-4110 or toll-free 1-800-962-3830 for an application form. Complete the form and return it to our office with a voided check so you can begin automatic bill payment.
Each month you'll receive your electric bill showing you how many kilowatt hours you used and how much money will be transferred from your checking or savings account. The fund transfer will be itemized on the monthly bank statement that you receive from your financial institution. Your electric bill will say Bank Draft, Do Not Pay.
Average Billing Plan
Tired of variations in the amount of your electric bill payments from season to season? Midwest Electric has a bill payment plan that can even out those bill payments. It's called Average Billing.
To participate, you must be a residential customer with 12 months electric use history, and your account must be paid in full.
To sign up, enroll online by clicking here. Or, call 419-394-4110 or 1-800-962-3830 for an application form. Your monthly average bill will be calculated each month based on your current month usage plus the past current eleven months of electric usage. There is not a settle up month for the average billing program. You may change your billing to actual at any time, however any balance due is payable at the time you choose to go off average billing. If you have additional questions, please contact our office.
Regrettably, some Midwest Electric members may be removed from our Average Billing program. Under these situations, customers will be removed from Average Billing and placed on standard billing:
- If the customer receives two disconnect notices in a 12-month period (notices printed on their monthly electric bill);
- If the customer has two returned checks in a 12-month period (for insufficient funds).
If the account is removed from Average Billing and placed on standard billing, any balances accumulated to that point will become due at that time.
This is meant to protect the equity of all customer-owners of the cooperative, as some Average Billing members can accumulate large balances. Please contact us if you have any questions.
Use your checking account to pay your electric bill - either over the phone or through our website. You can call our customer service representative, and pay with your check over the phone. Or look for our e-bill link here on our website, and pay on-line using your checking account (or credit card).
Credit Card Payments
We accept credit card payments for all charges incurred on your electric bill. We accept Master Card, Visa and Discover. We will accept your payment by credit card over the phone or in person at our St. Marys office, or online by clicking here. Our customer service representatives can also set up your account so that your electric bill is charged automatically to your credit card each month. For more information, call us at 1-800-962-3830.
Pay By Mail
You may use the handy return envelope provided with your electric bill to send us your payment.
Pay In Person
You also have the option of bringing your payment to the cooperative office at 06029 County Road 33A, St. Marys, Ohio. Our hours are Monday through Friday from 8 a.m. to 5 p.m.
Payments will be accepted and forwarded to us at the following banking locations:
- Peoples Bank locations
- Union Bank Company - Columbus Grove and Lima locations
- Community First Bank & Trust locations
If you are paying at a bank paystation to avoid disconnection of service, you must have the teller call us while you are there, to inform us of your payment.
Night Deposit Box
For after hours payments you may use the night deposit box located by the front door of the cooperative office. Please pay by check or money order in the night deposit. Envelopes are provided.
We encourage all of our customers to make an effort to pay their bill promptly to maintain a good credit standing. We realize, however, that unexpected personal or economic conditions may create a problem that prevents you from paying your bill on time. If this should happen, please contact our office as soon as possible. We will discuss payment options with you and guide you in seeking financial assistance, if needed.