If Your Power Fails

We offer 24-hour service for power outage restoration. Once we are notified of an outage, our linemen will determine the source of trouble and restore your service as soon as possible. Below is an illustration explaining how we prioritize areas when restoring power. Here are some important tips:

1. First, check for blown fuses or tripped circuit breakers (located in a fuse or breaker panel inside your home, building or garage). If you live in a mobile home, check to see that the main breaker in your home is in the ON position. Also check the breaker panel outside on your service pole beneath your electric meter.
   


2. Then, check with your neighbors. Ask if their electricity is off, too.
   


3. Call 419-394-4110 or 1-800-962-3830 to report the outage. Be sure to give us your name, service address and phone number. We strive to keep the power on for every home and business that we serve. But sometimes unexpected conditions can cause our customers to temporarily lose power. Although we work as fast as possible to gets the lights back on, there are some steps you can take before an outage to make it easier to cope. The key is to be prepared. Be sure to plan for these fundamental needs:
   
   
   • Flashlight
   • Battery powered radio
   • Extra batteries
   • Matches
   • Water
   • Canned or prepared foods
   • Manual can opener
   • Disposable plates and utensils
   • Wind-up clock
   • Extra blankets or a sleeping bag
   • First-aid supplies
   • Extra prescription medicine
   • Battery operated sump pump
   • NEVER use charcoal indoors. It creates deadly carbon monoxide.

Prepare Now for Winter Outages

Listen to weather forecasts every day so you’ll know when high winds or heavy snows or ice are on the way. That kind of winter weather is most likely to affect power lines.

Prepare an outage kit that contains: a battery-powered radio, fresh batteries, a flashlight, candles, matches, a wind-up clock, bottled water and paper plates and plastic utensils.

Keep a stock of canned food in your cupboard, along with a manual can opener.

Consider buying a camp stove and fuel that you can use (outdoors only, please) if you can’t cook on your electric stove.

Tape Midwest Electric’s outage report phone number on your refrigerator so it will be handy if you must report an outage: 1-800-962-3830.

Pile a few extra blankets and sweaters together so you can find them easily if the heat goes off. Dress in layers to stay warm.

Teach children to stay away from fallen or sagging power lines. They could be energized and dangerous, even if the power is out.

Our customers are the most important part of our business. When storms or other circumstances cause an outage, we take immediate action to restore service. We thank our customers for their patience and understanding.

(Click to see a larger photo)