Our lobby is open and masks are not required for entry. Our representatives are available 24/7/365 at 1-800-962-3830 to assist you during this time.
Please remember that payments can be made over the phone 24/7 with a checking account or credit card, or conveniently done online with your SmartHub account - all with no fees! Payments can also be made at MoneyGram stations, mailed to us, or placed in our night deposit box near our front door.
Want to set up monthly automatic payments with your bank or credit card? Call us or do this online through your SmartHub account so you don't have to remember your due dates.
We care about YOU, our member. That's why we're working with you on payment arrangements if you're struggling to pay your bill. Please call us if you need assistance.
Assistance & Resources for Families & Businesses
Where to find monetary assistance during the COVID Pandemic:
The following resources are recommendations for individuals and families who need assistance during this time.
There are currently grant funds available up to $500 for qualified applicants for rent and utility payments from Auglaize County Job & Family Services and other west central Ohio agencies. Check with your county. Visit here for a list of agencies: https://midwestrec.com/payment-assistance. To receive these funds, there are qualifications and an application. Please contact the agencies.
Also, the HEAP program for electric/gas assistance is a resource. Families must be at 175% of federal poverty level and reside in Auglaize, Allen or Mercer Counties. Call to schedule an appointment at 419-227-2586.
Filing for Unemployment: If you or your spouse's employment has been affected by COVID-19 you could be eligible for unemployment. Use this handy guide to see how. If you need additional information about how unemployment has changed for COVID-19 you can read some frequently asked questions here.
**Use mass layoff number 2000180
Small Business Assistance: If you're a small business or sole proprietorship you can find information about services provided through the SBA office here. Loans and grants are being provided, included Paycheck Protection for employees.
Resources for Families and Children
Ohio Bureau of Workers Compensation Deferral Ohio’s Bureau of Workers’ Compensation (BWC) system is the exclusive provider of workers’ compensation insurance in Ohio and serves 249,000 public and private employers.
To help businesses facing difficulties due to the COVID-19 pandemic, the Ohio BWC is announcing that insurance premium installment payments due for March, April, and May for the current policy year may be deferred until June 1, 2020. At that time the matter will be reconsidered.
Ohio Department Transportation Waiver The Ohio Department of Transportation (ODOT) is modifying the process for haulers carrying heavy loads of essential goods. Generally, Ohio requires haulers with loads classified as “oversized” to seek advanced permission from ODOT before they are legally allowed to travel in the state.
Shared Work Ohio Available to Employers SharedWork Ohio is an alternative to layoffs for employers experiencing reductions in available work. The Ohio Chamber of Commerce supported the creation of this program. SharedWork allows employers to preserve employees’ jobs and retain a trained workforce during difficult economic times by reducing hours to avoid layoffs. For more information on SharedWork Ohio, click here.
OHIO ECONOMIC SUPPORT Please regularly visit Coronavirus.Ohio.Gov/BusinessHelp for the most complete and up-to-date information about resources available for Ohio businesses, individuals, and families. Listed below are just a few.
- Paycheck Protection Program – Businesses with fewer than 500 employees are eligible for assistance to keep employees on their payroll through the end of June. Under the Paycheck Protection Program, a small business can receive a loan of up to $10 million, with a two-year term and a 1% interest rate. The loans will not require collateral or personal guarantees. Most importantly, up to 100% of the loan can be forgiven if the funds are used to maintain employee payroll.
- Banking – Banks have recently received guidance from the federal government and are currently working to get the program into place. Visit SBA.gov for more information.
- Foreclosure Prevention – Governor DeWine signed an executive order that seeks to provide some assistance for small businesses with mortgage and rent payments. The order asks lenders and landlords across Ohio to work with their small businesses and suspend payments for at least 90 days in an effort to avoid foreclosures.
JOB OPENINGS Lt. Governor Husted announced that the Governor’s Office of Workforce Transformation has developed a website specifically geared toward matching essential businesses with Ohioans who are able and willing to work as an essential employee during the COVID-19 crisis. Both essential businesses and current job seekers can visit Coronavirus.Ohio.Gov/JobSearch to post and search. The site features a highly streamlined interface with only two main links – one for essential businesses, and one for job seekers. Applicants can search through jobs in their area, their region, and the entire state.
PPE MANUFACTURING The state has established the Ohio Manufacturing Alliance, a collaborative public-private partnership to coordinate efforts to provide healthcare workers and first responders with personal protective equipment (PPE). The alliance is working to identify and match the critical needs of Ohio’s healthcare system with companies willing and able to repurpose production to meet those needs. Manufacturers that can help should visit RepurposingProject.com for more information. Those involved with this project will be compensated. The alliance includes Ohio Manufacturers’ Association, Ohio Hospital Association, Ohio Manufacturing Extension Partnership, Manufacturing Advocacy and Growth Network, nursing home organizations, JobsOhio, Ohio Department of Administrative Services, Ohio Development Services Agency, and the Ohio Department of Health. Anyone else with items to donate should email firstname.lastname@example.org.
STAY AT HOME ORDER The Ohio Department of Health issued an amended “Stay at Home” order for the state. The order is in effect until 11:59 pm on May 1st, unless it is rescinded or modified. You can read the order here and find answers to frequently asked questions here.
FOR MORE INFORMATION:
|ONLINE:||Please visit www.Coronavirus.Ohio.gov for the most up-to-date information from the Ohio Department of Health.
|PHONE:||For any questions you have about COVID-19, please call 1 (833) 4-ASK-ODH from 9:00 a.m. – 8:00 p.m (7 days/week).
|DAILY UPDATES:||Governor DeWine is holding daily press briefings at 2:00 p.m. to deliver the most recent updates as well as give updated guidance for the state’s response. These press events are carried live at www.OhioChannel.org.
U.S. SBA Coronavirus (COVID-19): Small Business Guidance & Loan Resources: Page contains info on many different business resources from the U.S. Small Business Association, including how small business owners can apply for low-interest economic injury disaster loans. Please note that utility costs are eligible costs for which loans can be provided.
U.S. Chamber of Commerce Coronavirus Emergency Loans Small Business Guide & Checklist: Guide to help small businesses, independent contractors, and gig economy workers prepare to file for a coronavirus relief loan under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Note that borrowers will need to provide a good faith certification that they will use the loan proceeds to retain workers and maintain payroll or make mortgage, lease, and utility payments.
IRS/ US Dept. of Labor Updates The U.S. Treasury Department, Internal Revenue Service (IRS), and the U.S. Department of Labor (Labor) announced that small and midsize employers (<500 employees) can begin taking advantage of two new refundable payroll tax credits, designed to immediately and fully reimburse them, dollar-for-dollar, for the cost of providing Coronavirus-related leave to their employees. This relief to employees and small and midsize businesses is provided under the Families First Coronavirus Response Act (Act), signed by President Trump on March 18, 2020.
The Act will help the United States combat and defeat COVID-19 by giving all American businesses with fewer than 500 employees funds to provide employees with paid leave, either for the employee’s own health needs or to care for family members. The legislation will enable employers to keep their workers on their payrolls, while at the same time ensuring that workers are not forced to choose between their paychecks and the public health measures needed to combat the virus.
For more information about these credits and other relief, visit Coronavirus Tax Relief on IRS.gov: www.irs.gov/coronavirus