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Payment Assistance

If you need help with your utility bills and you are facing a possible shut-off of services, there are places you can go for help. Here’s a listing of agencies that might be able to help.

Statewide Programs

HEAP
Columbus, OH (1-800-282-0880)
www.energyhelp.ohio.gov

Allen County

West Ohio Community Action Partnership
540 S. Central Ave., Lima
419-227-2586  |  www.wocap.org
Appointment hotline: 855-286-7559

Allen County Job & Family Services
1501 S. Dixie Hwy., Lima
419-228-2621 
acjfs.org

West Ohio Community Action Partnership
13093 Infirmary Road, Wapak     
419-227-2586 
wocap.org
Assists Mercer, Auglaize, & Allen counties
Appointment hotline: 855-286-7559

Auglaize County

West Ohio Community Action Partnership
13093 Infirmary Road, Wapak     
419-227-2586 
wocap.org
Assists Mercer, Auglaize, & Allen counties
Appointment hotline: 855-286-7559

 

Auglaize County Job & Family Services
12 N. Wood St., Wapakoneta
567-242-2700 
www.auglaizecountydjfs.org    
 

Mercy Unlimited
38 E. Auglaize St., Wapakoneta
419-738-3161
www.mercyunlimited.org

St. Vincent DePaul Center
107 W. Pearl St., Wapakoneta
419-738-7456
Wed.-Thurs., 9-11:35 a.m. 
 

Mercer County

West Ohio Community Action Partnership
420 N. Brandon, Suite A, Celina
419-227-2586 
wocap.org
Assists Mercer, Auglaize, & Allen counties
Appointment hotline: 855-286-7559

OUR Home Family Resource Center
117 W. Fayette St., Celina
419-586-4663
www.ourhomefrc.com

Mercer County Job & Family Services
220 W. Livingston St., Suite 10, Celina
419-586-5106
www.mercercountyohio.org/jfs

Putnam County

Putnam County Job & Family Services    
1225 E. Third St., Ottawa, OH    
567-376-3777

Putnam County Community Action    
Main office in Findlay: 1-800-423-4304
Satellite office in Ottawa: 419-523-5345    

Van Wert County

Northwestern Ohio Community Action 

114 E. Main St, Suite 1, Van Wert
Main number: 419-784-5136
Utility Assistance: 419-219-4641
https://www.nocac.org 

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Outage? 1-800-962-3830
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Midwest Electric Logo

06029 County Road 33A
Saint Marys, OH 45885
Hours: 7:30 a.m. to 4 p.m.
Phone: 1-800-962-3830 | 419-394-4110
Fax: 419-394-8333

EMPLOYEE INTRANET | SELF-SERVE

©2021 Midwest Electric, Inc. A Touchstone Energy® Cooperative

  • My Home
    • Access My SmartHub Account
    • Ways to Pay/Locations
      • Payment Assistance
    • Energy Calculators
    • Energy Audits & Tips
    • Heat Pumps & Geothermal
    • Power Surge Protection
    • Water Heaters
    • Rebates
      • Cool Returns
    • Meter Installation
    • Peak Alerts
  • My Business
    • Access My SmartHub Account/Ways To Pay
    • Questline
    • Economic Development
    • Peak Load Management
    • Power Quality
    • Builders and Contractors
    • Rebates for Businesses
  • My Co-op
    • Who We Are
    • Patronage Cash Back
      • Joint Memberships for Married Couples
    • Member Appreciation Days & ACRE Political Action Breakfast
    • Electric Rates & Fees
    • Retail Energy Choice Explained
    • New Electric Service
    • Electric Service Areas
    • Careers
    • Monthly Publications
    • Political Action
    • Annual Meeting & Co-op Board
    • Substation Maps
  • My Community
    • Community Connection Fund
    • Scholarships
    • Need a Speaker?
    • Kids Corner
    • Renewable Energy
    • Schools and Teachers
  • Safety
    • Safety Demos
    • Electric Meters
    • Generators & Switches
    • Safety Tips
    • Life Support Equipment
    • If Your Power Goes Out
    • Trees and Power Lines
  • FAQs
    • Member FAQs
    • Submit a Question
    • Request Information
  • Contact Us
  • COVID-19