Access your SmartHub Account

SmartHub Basics

24-hour access to your account(s)
Sends e-mail notifications when a new electric bill is generated
Special alerts (sign up and choose – text, email, or mobile feed)
Pay bills electronically using check, Visa, MasterCard, or Discover card
Displays payment posting in real time
Provides current and historical billing information and payment history
View daily, monthly, and annual energy use in graphs you can analyze (and our energy advisor can review, if you’d like custom advice on lowering your bill)
Access using the website or the app. Download it by searching “SmartHub” in the app store and selecting “Midwest Electric Ohio” as the provider.
Allows you to enroll in Paperless Billing
Multiple accounts can pay with a single payment
Report power outages through your mobile device and stay up to date on estimated restoration time. This feature works especially well for members with multiple accounts.
Receive text or emails when your electric use exceeds your pre-set level
Current access to your hourly electric meter data
Track historic use by day of the week and hour of the day; Track which days are highest (and lowest) and which hours are highest (and lowest)
Place “markers” on your charts to track home (energy) improvement upgrades and their impact on your electric use

Benefits of Auto Pay: Say goodbye to late fees!

You’ll no longer have to worry about writing a check, paying for postage, or mailing out your payment. Plus, your payment is always on time.

How to sign up for Auto Pay on the SmartHub website:

Log into SmartHub
Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions

How to sign up for Auto Pay on the SmartHub app:

Open the SmartHub app from your mobile device
Log into SmartHub
Select Bill & Pay
Select Auto Pay Program and follow instructions

Benefits of e-bill: When we save money, you save money!

Enrolling in e-bill will help save Midwest Electric money on postage and printing, which helps us pass savings onto you! Your bills and payment records are accessible on SmartHub – no more hard copies.

How to sign up for e-bill on the SmartHub website:

Log into SmartHub
Click on My Profile
Click on Update My Paperless Settings.
Toggle “Paperless” switch to “ON”

How to sign up for e-bill on the SmartHub app:

Open the SmartHub app from your mobile device
Log into SmartHub
Select Settings
Select Paperless Billing
Toggle switch to the right to turn “ON”

Need help? Contact us by email, by phone (419) 394-4110, or in person.

Access Your SmartHub Account

Midwest Electric members can live smarter and mange their electric account more efficiently by enrolling in e-billing and Auto Pay. Members will:

Receive a $2 monthly bill credit ($1 monthly bill credit for enrolling in e-billing and $1 for enrolling in AutoPay).
Never miss a payment again.
Save money on postage and avoid mail delays!
Cut the clutter in your home.

E-billing and AutoPay are free and secure programs. Members who enroll can still easily view their billing and payment history (as far back as 36 months!) in SmartHub, update their payment method, and keep and eye on their energy use!

Click HERE to Access Your SmartHub account

SmartHub Frequently-Asked Questions

SmartHub is a tool that provides convenient account access and two-way communication to and from Midwest Electric on your computer, tablet, or via your mobile device. With SmartHub, you have the ability to do the following with just a few clicks:

Make a payment
Access payment history
Access your billing statement which can be printed
Sign up for Automated Payment
An opt out option to no longer receive printed billing statements in the mail
Sign up and receive e-mail or text alert notifications
Check our social media feeds
Notify staff of account and service issues

SmartHub is available on Android and iOS smartphones and tablets as well as on the web.

Look for SmartHub in the Apple Store® or in the Android® Market. Search SmartHub (not case sensitive but must be all one word). If duplicates appear, the correct app is provided by our partner, National Information Solutions Cooperative.

When you open the app for the first time, you will need to select and confirm “Midwest Electric Ohio” as your utility provider. (Including “Ohio” is important, because other Midwest Electric companies exist.) You will then need to create an account by following the prompts on the screen.