Electronic Checks: When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. Funds may be withdrawn from your account the same day we receive your payment, and you will not receive your check back from your financial institution.

Due Date:  Your payment must be RECEIVED in our office by the 10th of the month. When mailing a payment, please send it at least 5 days before the due date. Payments received after the 10th will pay a 6% late fee.

Disconnect Notices: If your bill says "Disconnect Notice," then the following apply:

• Notice is hereby given that unless payment of the delinquent amount is received at the Cooperative office by the date shown on the front of this notice, the electric service will be subject to disconnection.
• In the event a Cooperative representative is sent to your premises to collect a delinquent bill, a collection fee will be charged in addition to the delinquent amount.
• All outstanding charges on disconnected amounts must be paid, including reconnection fees and security deposit, before reconnection of service.
• If you feel the bill is in error, please get in touch with our office during business hours.
• The payment record and credit history on this account will be periodically evaluated.  Accounts paid on a delinquent basis may be charged an additional security deposit. 

Inactive accounts with a balance will be referred to a collection agency, and the relevant information will be reported to a credit reporting agency.  Collection, legal, and other fees may be added to these accounts.

Active Duty: Ohio law prohibits us from disconnecting electric service to the residential premises of any residential consumer who is deployed on active duty for nonpayment for electricity provided to the residential premises. Upon the residential consumer's return from active duty, the Cooperative must offer the member a period equal to at least the period of deployment on active duty to pay any arrearages incurred during the deployment. If the period the Cooperative offers the member for repayment presents a hardship, the member may request a longer period to repay the arrearages. No late payment fees or interest will be charged to the member during the deployment period or the repayment period. "Active duty" means active pursuant to an executive order of the President of the United States, an act of Congress of the United States, or section 5919.29 or 5923.21 of the Ohio Revised Code.